topic All 1-800, 1-866 ect…. in Get Support

All 1-800, 1-866 ect….

Jemala40 — Thu, 04 Sep 2025 03:43:39 GMT

Hi I would like to know why suddenly I can’t have access to all 1-800, 1-866 ect.. numbers, a recorded message tells me that I can’t reach the number i dial!!!! Any solutions??

edited by computergeek541: changed category labels as discussion is unrelated to Community

Re: All 1-800, 1-866 ect….

slusagm — Wed, 03 Sep 2025 21:56:09 GMT

You need PM to fix the issue in your account

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: All 1-800, 1-866 ect….

Sansan — Wed, 03 Sep 2025 21:56:39 GMT

For some reason, not yet shared by Public Mobile, many users encounter this issue for about 2 weeks now.

Message them and ask them to correct for you.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: All 1-800, 1-866 ect….

hTideGnow — Wed, 03 Sep 2025 21:57:56 GMT

hi @Jemala40 we saw other customers reported back that support agent fixed quickly

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage