topic Re: Public’s mobil in Get Support

Public’s mobil

Fisherman1 — Wed, 03 Sep 2025 19:50:05 GMT

Can not get number transferred from tbaytell

Re: Public’s mobil

hTideGnow — Wed, 03 Sep 2025 18:12:40 GMT

hi @Fisherman1 what error you got?

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Public’s mobil

slusagm — Wed, 03 Sep 2025 18:20:33 GMT

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Public’s mobil

computergeek541 — Wed, 03 Sep 2025 19:50:37 GMT

@Fisherman1

It's possible that the phone number can't be ported to Public Mobile. This has come up before and some of the numbers from Northern Ontario can't be. Which city is your phone number from?