topic Re: Data not working? in Get Support

Data not working?

Karyathena1 — Wed, 03 Sep 2025 19:10:37 GMT

I've had my data not work in an urban city of 150000 people. It's happened twice in two days. I've never seen this except when I'm camping in very rural areas.

Any ideas why this is happening? Thanks!!

Re: Data not working?

Chalupa_Batman — Wed, 03 Sep 2025 19:17:02 GMT

@Karyathena1 wrote:
I've had my data not work in an urban city of 150000 people. It's happened twice in two days. I've never seen this except when I'm camping in very rural areas.
Any ideas why this is happening? Thanks!!
!

You can try doing a network reset that forces your phone reconnect to the PM Network. If that doesn't work, you can reach out to a CS Agent as there have been reports of data issues today.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Data not working?

hTideGnow — Wed, 03 Sep 2025 19:21:58 GMT

hi @Karyathena1

reboot the phone and reset network settings

check MY account for account status

or ask PM support to check

please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage