topic Re: Cannot Receive Any Call & Make Local Call in Get Support

URGENT: Cannot Receive Any Call & Cannot Make Local Call

Herbert — Tue, 04 Jan 2022 23:11:52 GMT

Cannot receive any call & when I call a local number it said:

Sorry, we cannot complete your call, you do not have the required long distance add on.

AND NO DATA.

Re: Cannot Receive Any Call & Make Local Call

ShawnC13 — Thu, 10 Nov 2016 15:30:32 GMT

Herbert, I think you need to pm a MOD and have them look at this. It seems like an issue they can resolve, but there is also a large backlog they are working on.

Re: Cannot Receive Any Call & Make Local Call

Chaos_Scorpio — Thu, 10 Nov 2016 15:34:31 GMT

The long distance message means you are calling either US or international with a Canada wide plan

The long distance message means you are calling outside your home province with a province wide plan

You can also get that message if you are outside your home province and try to call your home province on a province wide plan.

It helps to know where you are, where you are calling, and where your home province ... Answer those off here before troubling the mods, we might be able to clairify for you.

Re: Cannot Receive Any Call & Make Local Call

ShawnC13 — Thu, 10 Nov 2016 15:41:00 GMT

@Chaos_Scorpio wrote:
The long distance message means you are calling either US or international with a Canada wide plan
The long distance message means you are calling outside your home province with a province wide plan

You can also get that message if you are outside your home province and try to call your home province on a province wide plan.

It helps to know where you are, where you are calling, and where your home province ... Answer those off here before troubling the mods, we might be able to clairify for you.

He mentioned he was making a local call and got that message. There must be something in his setup that must have him in a different region then he actually is.

Re: Cannot Receive Any Call & Make Local Call

Luddite — Thu, 10 Nov 2016 15:57:27 GMT

@Herbert FYI: pm to PM

Re: Cannot Receive Any Call & Make Local Call

Herbert — Thu, 10 Nov 2016 16:47:01 GMT

Re: Cannot Receive Any Call & Make Local Call

Herbert — Thu, 10 Nov 2016 19:26:34 GMT

Waited 4 Hrs

Re: Cannot Receive Any Call & Make Local Call

Herbert — Thu, 10 Nov 2016 22:00:44 GMT

Waited 7Hrs

Re: Cannot Receive Any Call & Make Local Call

Herbert — Fri, 11 Nov 2016 15:18:09 GMT

Over 24Hrs

Re: Cannot Receive Any Call & Make Local Call

jigginsmcgee — Fri, 11 Nov 2016 15:45:09 GMT

There are customers here that have waited longer than that. Bumping your thread isn't likely to help. Have you reached out to any of the other support channels? I think Twitter and Facebook are potential avenues of communication.

Have you restarted your phone? Have you set your settings properly?

http://community.publicmobile.ca/t5/Knowledge-Base/Setting-Up-Data-On-Your-Phone/ta-p/26

Re: URGENT: Cannot Receive Any Call & Cannot Make Local Call

Vickel — Fri, 11 Nov 2016 16:45:29 GMT

The average time for response is 3 days
Nothing much you can do but wait

Re: Cannot Receive Any Call & Make Local Call

pkosta3 — Thu, 06 Jul 2017 14:23:31 GMT

Got the same message this morning for over an hour calling outbound local #s. It fixed itself , I notified the mods also as this is the 3xin 2weeks since joining