topic Re: No mobile data service in Get Support

No mobile data service

CAustin — Wed, 03 Sep 2025 18:43:48 GMT

I've been receiving these notifications all morning. Is there an outage I should know about?

"No mobile data service. Temporarily turned off by your carrier for sim 1 "

Re: No mobile data service

Chalupa_Batman — Wed, 03 Sep 2025 18:41:20 GMT

According to other posts I've seen, a CS Agent will assist you.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: No mobile data service

hTideGnow — Wed, 03 Sep 2025 18:49:16 GMT

hi @CAustin reboot the phone and reset network settings

check MY account for account status

or ask PM support to check

please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No mobile data service

CAustin — Wed, 03 Sep 2025 18:56:46 GMT

I have restarted my phone a few times now. I'm not sure how or where to check my network settings or my account status. Sorry.

Re: No mobile data service

slusagm — Wed, 03 Sep 2025 19:04:54 GMT

@CAustin

To reset network settings on an iPhone, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

And check any local network problems here

https://www.telus.com/en/ab/outages

Re: No mobile data service

CAustin — Wed, 03 Sep 2025 19:09:16 GMT

Thank you, but I have a Samsung Galaxy S22 Ultra, not an iPhone.

Re: No mobile data service

Karyathena1 — Wed, 03 Sep 2025 19:11:19 GMT

I didn't get that message I jsut can't connect to data in certain areas of my city idk why

Re: No mobile data service

CAustin — Fri, 12 Sep 2025 18:23:51 GMT

A CS agent did something to resolve the issue on their end. Thank you for the links as they got me in touch with the right people.