topic Re: Group text no longer working in Get Support

Group text no longer working

StephieC — Wed, 03 Sep 2025 16:16:59 GMT

Hi, I recently traveled internationally and since coming back my group texts are no longer working properly. Instead of showing as a single group conversation, all messages are splitting into separate individual texts. I’ve already reset network settings, confirmed MMS and Group Messaging are enabled, and re-activated iMessage. One-on-one texts work fine, but group MMS is broken.

Can you please check that group MMS is enabled on my line and re-provision or refresh the messaging service settings on my account? If there’s a carrier update you can push to my SIM, that would help too.

edited by computergeek541: changed category label as this discussion isn't related to Community

Re: Group text no longer working

hTideGnow — Wed, 03 Sep 2025 14:08:53 GMT

hi @StephieC did you use travel sim card or travel eSIM? make sure you remove it, or delete it if eSIM , and then Reset Network Settings again

if same, go to Settings ->Cellular and remove turn phone number, reboot phone and go back to the same menu and re-enter the phone number. This will re-register iMessage and will fix your problem

Re: Group text no longer working

Chalupa_Batman — Wed, 03 Sep 2025 14:18:29 GMT

@StephieC wrote:
Hi, I recently traveled internationally and since coming back my group texts are no longer working properly. Instead of showing as a single group conversation, all messages are splitting into separate individual texts. I’ve already reset network settings, confirmed MMS and Group Messaging are enabled, and re-activated iMessage. One-on-one texts work fine, but group MMS is broken.

Can you please check that group MMS is enabled on my line and re-provision or refresh the messaging service settings on my account? If there’s a carrier update you can push to my SIM, that would help too.

Hello @StephieC

Check to see that your mobile data is enabled. Also, check to see if your APN settings match.

Name: Public Mobile

APN: sp.mb.com

Proxy: Leave blank

Port: Leave blank

Username: Leave blank

Password: Leave blank

Server: Leave blank

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMSC proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Leave blank

APN type: Leave blank

Re: Group text no longer working

StephieC — Wed, 03 Sep 2025 18:12:14 GMT

I bought an eSIM for data while travelling, so I have removed the app from my phone and deleted it in the Settings -> Cellular screen. I reset my network settings after this, rebooted my phone, and I'm still having the same issue. Is there something else I'm missing?