topic Re: Qr code inactive in Get Support

Qr code inactive

Lam_lam88 — Wed, 03 Sep 2025 16:09:39 GMT

Hi,

My QR code is not active, could you pls support to resend the QR code or instruct me how to activate my esim

Re: Qr code inactive

hTideGnow — Wed, 03 Sep 2025 14:56:12 GMT

If you activatedbusing PM app, the eSIM could have been installed. Check Settings ->Cellular or SIM Manager screen, there should be a Public Mobile eSIM there, enable it.

If not there, then you need to ask PM support agent to help. You can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Qr code inactive

BKNS27 — Wed, 03 Sep 2025 15:24:29 GMT

@Lam_lam88

Did you get a new phone and want to transfer the eSIM to the new phone?

If so, you need to download the PM app on the new phone. Login to your account and purchase a new eSIM. It will be free.

Re: Qr code inactive

Lam_lam88 — Wed, 03 Sep 2025 15:56:18 GMT

I mean, when I try to scan QR code ( code I received from Public mobile) from my phone ( setting->cellular->add esim->unable to activate esim. That’s what I get.

Re: Qr code inactive

CSA_PM — Wed, 03 Sep 2025 16:10:27 GMT

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.