topic Can’t receive the EverSafe Code in Get Support

Can’t receive the EverSafe Code

Catzy_C1 — Wed, 03 Sep 2025 03:37:51 GMT

I’m trying to log into my account online and on the app but I can’t receive this EverSafe code because my phone was stolen. It first sends a code to my email address associated with the account, then sends a 6-digit code to the number I no longer have. The answers in the chat bot keep sending me around in circles! No other options either.
please help.

Re: Can’t receive the EverSafe Code

ORNGNBLK — Wed, 03 Sep 2025 03:41:56 GMT

@Catzy_C1 You can open a ticket using the orange chat bubble on the bottom right and a cs agent can assist you with that. They will reply to you during their working hours of 9am-10pm Eastern each day. Or send a private message using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can’t receive the EverSafe Code

softech — Wed, 03 Sep 2025 03:43:54 GMT

@Catzy_C1

You can also click Didn't Receive Code and select Send Voice Message and then retrieve voicemail message using another phone

If that does not work, you will need to ask PM support to sort it out. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Can’t receive the EverSafe Code

CSA_PM — Wed, 03 Sep 2025 14:54:10 GMT

Hello @ Catzy_C1,

You’ll need to purchase a new SIM card, and an agent will help you activate it.

Re: Can’t receive the EverSafe Code

Catzy_C1 — Wed, 03 Sep 2025 15:29:05 GMT

Thank you. It didn’t give me an option to click “didn’t receive code” unfortunately. Just to resend code. Just going around in circles.

Re: Can’t receive the EverSafe Code

Catzy_C1 — Wed, 03 Sep 2025 15:31:00 GMT

Thanks. I sent a private message with a question.

Re: Can’t receive the EverSafe Code

hTideGnow — Wed, 03 Sep 2025 15:51:45 GMT

hi @Catzy_C1 click Resend Code and see what options you got. There should be Send email and Send Voice Message

Re: Can’t receive the EverSafe Code

Catzy_C1 — Wed, 03 Sep 2025 16:36:44 GMT

Hi! It just jumps back to the Confirm your identity page, which is looking for the 6-digit EverSafe code. I e tired it 3 times, then on the 4th attempt the page went blank.