topic Re: Security in Get Support

Security

Cagill — Wed, 03 Sep 2025 03:13:55 GMT

Hi there,

wondering if anyone knows how to set up two factor authentication? Right now it sends a code to my cell number, but that’s not very safe nowadays, so do you know if Public Mobile has it set up to use an email code or a password keeper?

Re: Security

porcupine — Wed, 03 Sep 2025 00:39:52 GMT

PM only sends a code that's it

Re: Security

Chalupa_Batman — Wed, 03 Sep 2025 00:46:11 GMT

@Cagill wrote:
Hi there,
wondering if anyone knows how to set up two factor authentication? Right now it sends a code to my cell number, but that’s not very safe nowadays, so do you know if Public Mobile has it set up to use an email code or a password keeper?

Hello @Cagill

If you log into your account and use this link. https://eversafe.id.telus.com/user/selfservemenu

You can have it sent to an email address not on your phone OR you can change the number it goes to. Doesn't have to be a PM number, at least not that I'm aware of.

Re: Security

hTideGnow — Wed, 03 Sep 2025 00:54:18 GMT

hi @Cagill you can let it send only to your email. Just login My Account, go to Profile page and click Manage EverSafe ID and remove the phone number. Once the phone number is removed, PM 2FA will send only to your email