topic Re: New SIM wont activate in Get Support

New SIM wont activate

JoeyG1 — Wed, 03 Sep 2025 03:14:49 GMT

This is frustrating. I can't login to activate my new phone number and I need it for tomorrow. It's super urgent. I've been trying to get help for over two hours but keep getting disconnected

Re: New SIM wont activate

Cagill — Wed, 03 Sep 2025 00:24:13 GMT

This is definitely frustrating… did you try using a different browser?

Re: New SIM wont activate

JoeyG1 — Wed, 03 Sep 2025 00:26:49 GMT

I tried from two computers and on the app. I bought new sim card and tried to activate it and selected a new number, at which point I received an error

Re: New SIM wont activate

JoeyG1 — Wed, 03 Sep 2025 00:27:27 GMT

now it's asking for a 6 digit code that's being sent to that number in order to get into a customer service rep

Re: New SIM wont activate

softech — Wed, 03 Sep 2025 01:13:16 GMT

@JoeyG1

I have escalated your ticket on behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage