topic Re: RCS/iMessage waiting for activation in Get Support

RCS/iMessage waiting for activation

LaneDriver — Tue, 02 Sep 2025 16:52:42 GMT

iPhone SE2
ported number from Bell
activated eSim
calling works, browsing on cellular data works
error activating iMessage/Facetime via phone number
RCS messaging says “waiting for activation”
iMessage stick on “verifying” for phone number
have toggled off/on iMessage, RCS and Facetime then reset phone, reset network settings, signed in/out of AppleID
cannot send SMS text either

Looking for help please.

Re: RCS/iMessage waiting for activation

softech — Tue, 02 Sep 2025 03:48:32 GMT

@LaneDriver your issue is iMessage not activated yet after the porting

Manually remove the phone number from Settings, Reboot phone, then go back Settings and reenter the phone number to force a re-registration. Please note that it might take time, please wait. If it takes too long and still unable to re-register, wait couple hours and try again with the same steps above

Re: RCS/iMessage waiting for activation

LaneDriver — Tue, 02 Sep 2025 23:02:03 GMT

Thank you for the reply. Unfortunately, this was not successful. Also wouldn’t the fact that the phone cannot send SMS messages suggest this may be a broader issue than iMessage?

Re: RCS/iMessage waiting for activation

softech — Tue, 02 Sep 2025 23:14:05 GMT

@LaneDriver it depends if you can receive regular SMS and calls

I have escalated your ticket on behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: RCS/iMessage waiting for activation

hTideGnow — Tue, 02 Sep 2025 23:16:10 GMT

hi @LaneDriver

try Reset Network Settings and make sure your Carrier Profile is updated

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: RCS/iMessage waiting for activation

LaneDriver — Wed, 03 Sep 2025 23:53:00 GMT

Thank you. Ticket created.

Re: RCS/iMessage waiting for activation

on2wheels — Mon, 27 Oct 2025 17:15:03 GMT

It’s happening to me again today, anyone else?