topic Re: Unable to receive verification/login issues in Get Support

Unable to receive verification/login issues

Lettie_Login — Tue, 02 Sep 2025 18:48:35 GMT

Good afternoon. I recently lost my SIM card and I am unable to receive a text/voice message for the verification, (obviously without a SIM) and I will not get the verification code sent via email, which I’ve tried dozens of times. What are my options? Came into a Telus store but without access to my account, I can’t do a SIM swap. Looking to get some help. Thank you!

Re: Unable to receive verification/login issues

computergeek541 — Tue, 02 Sep 2025 18:47:56 GMT

I have someone at Public Mobile to contact you.

Re: Unable to receive verification/login issues

hTideGnow — Tue, 02 Sep 2025 18:48:22 GMT

hi @Lettie_Login you will need PM support agent to help . you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to receive verification/login issues

slusagm — Tue, 02 Sep 2025 18:48:56 GMT

Ask PM to sort this out

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Unable to receive verification/login issues

CSA_PM — Tue, 02 Sep 2025 18:59:46 GMT

Hello @ Lettie_Login,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage