topic Re: Cancelation in Get Support

Cancelation

Me1955 — Tue, 02 Sep 2025 18:49:29 GMT

Does anyone know how to contact public mobile to cancel.

Re: Cancelation

hTideGnow — Tue, 02 Sep 2025 18:43:16 GMT

hi @Me1955

just login My Account, go to Payment page and Manage Subscriptions page and disable Subscribed there to disable Autopay. PM will stop charging further. You account will then suspended at the end of the current cycle

Re: Cancelation

Chalupa_Batman — Tue, 02 Sep 2025 18:45:09 GMT

@Me1955 wrote:
Does anyone know how to contact public mobile to cancel.

You just need to log into your account and turn off auto pay. Once thats done, your phone plan will go till the end of the 30 days you paid for and then it's done. 90 days later your account is fully closed. OR if you port out your number while your account is active, that closes your account.

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

If you can't log in, you can create a ticket to get access back to your account to close it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Cancelation

slusagm — Tue, 02 Sep 2025 18:46:41 GMT

You don't need to contact PM

If you don't need your phone number for another carrier, just disable Autopay from your Account

If you need your phone number for another provider, just subscribe the new carrier and provide them the PM account number as porting info

Re: Cancelation

BKNS27 — Tue, 02 Sep 2025 19:47:59 GMT

@Me1955

You can dial 611 and remove AutoPay and after 90 days of nonpayment. You account will be closed, SIM will no longer work and your number will be returned to the carrier you got the number from.

No refund for unused days.

Or you can port your number to another carrier if you want to keep your number.