topic Re: Unable to Access Public Mobile Account in Get Support

Unable to Access Public Mobile Account

Flower_Power1 — Tue, 02 Sep 2025 17:44:15 GMT

My phone was recently stolen, so I went to a store that deals with Public Mobile and got a new phone and SIM card. I was instructed to set up the SIM card online. When I tried to log into my account, it said my password was incorrect. I attempted to reset my password using the option to send a 6-digit code to my email, but I never received it despite multiple attempts.

The only other option is to send the code via text, but since I no longer have access to my old SIM card, I cannot receive texts to my phone number.

At this point, I am unable to access my account and therefore cannot restore my plan. Could you please advise me on how to proceed to regain access and reactivate my plan?

Re: Unable to Access Public Mobile Account

computergeek541 — Tue, 02 Sep 2025 17:47:07 GMT

@Flower_Power1 wrote:
My phone was recently stolen, so I went to a store that deals with Public Mobile and got a new phone and SIM card. I was instructed to set up the SIM card online. When I tried to log into my account, it said my password was incorrect. I attempted to reset my password using the option to send a 6-digit code to my email, but I never received it despite multiple attempts.
The only other option is to send the code via text, but since I no longer have access to my old SIM card, I cannot receive texts to my phone number.
At this point, I am unable to access my account and therefore cannot restore my plan. Could you please advise me on how to proceed to regain access and reactivate my plan?

I have requested that Public Mobile customer support agent contact you.

Re: Unable to Access Public Mobile Account

hairbag1 — Tue, 02 Sep 2025 17:47:22 GMT

@Flower_Power1

as you have no access to your account, you can use this link to direct message Customer Support for their help..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to Access Public Mobile Account

ORNGNBLK — Tue, 02 Sep 2025 17:47:41 GMT

@Flower_Power1 you can open a ticket using the orange chat bubble on the bottom right and CS _agent can begin to assist you. You will need to provide some personal information at that time to verify. Hope this helps and best of luck

Re: Unable to Access Public Mobile Account

CSA_PM — Tue, 02 Sep 2025 17:57:36 GMT

Hello @Flower_Power1,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage