topic Re: Overcharging in Get Support

Overcharging

Odd — Mon, 25 Aug 2025 21:37:28 GMT

Got charged for a top up I didn’t ask for

edited by computergeek541: changed category label as this discussion isn't related to add-ons

hTideGnow — Mon, 25 Aug 2025 16:49:45 GMT

first login My Account and check Payment history to confirm. Check if the charge shows there and what kind of charge is that

if you need PM support agent to clarify, submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

BKNS27 — Mon, 25 Aug 2025 17:30:30 GMT

Automatic Top-up just before renewal date is for AutoPay.

If you want not to go by AutoPay (Subscribe) then disable the Subscribe button when you login to your account.

Odd — Tue, 02 Sep 2025 13:24:20 GMT

Everything is good. I figured it out. Thanx for the help

computergeek541 — Tue, 02 Sep 2025 16:49:34 GMT

self solution removed