topic Re: Add on in Get Support

Add on

SKnow — Tue, 02 Sep 2025 13:13:49 GMT

I just tried to buy an add on, I’ve paid for it, but the data is not showing up on my profile.

Re: Add on

Dunkman — Tue, 02 Sep 2025 13:17:53 GMT

@SKnow

The actual data add on can be hard to find.

In your overview section. Click on Usage breakdown. Then your various add ons should be shown.

Re: Add on

SKnow — Tue, 02 Sep 2025 13:26:17 GMT

Should it not show in my “overview”? In my payment history it’s shows that I’ve bought a top up, but not specific to an add on….

Re: Add on

hairbag1 — Tue, 02 Sep 2025 13:55:33 GMT

@SKnow wrote:
Should it not show in my “overview”? In my payment history it’s shows that I’ve bought a top up, but not specific to an add on….

In the Overview area...then click Usage Breakdown....there you should see info on your plan plus any add-ons you currently have available to you.

Re: Add on

SKnow — Tue, 02 Sep 2025 18:48:27 GMT

It’s not showing up on there either

Re: Add on

slusagm — Tue, 02 Sep 2025 18:49:48 GMT

Ask PM to check and help

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Add on

hTideGnow — Tue, 02 Sep 2025 18:51:09 GMT

hi @SKnow

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage