topic Re: Big issue in Get Support

Big issue

TooFat — Tue, 02 Sep 2025 16:53:27 GMT

Just in two days, it shows around 10 GB was used, but usagr history shows even Less then 1GB as one below photo. I just tried not even a whole day just check on YouTube and check the speed of the 5G.
Any one have this issue?

hairbag1 — Tue, 02 Sep 2025 01:56:53 GMT

Tap Usage Breakdown for accurate idea of remaining data.

hTideGnow — Tue, 02 Sep 2025 02:10:02 GMT

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

BKNS27 — Tue, 02 Sep 2025 03:39:31 GMT

The data usage are updated twice a day. Around noon and around midnight so the usage is not live.

Just swipe down on the screen on the app for the latest update.