topic NEW Public Mobile User in Get Support

NEW Public Mobile User

LaneyP — Tue, 02 Sep 2025 02:09:53 GMT

Just signed up for a plan, picked the phone number and trying to activate the subscription on my phone.
I am trying to login to my account but it is asking me for the 6 digit ever-safe ID and it's sending it to my new phone number that we activated but I do not have access to as the phone plan is not set up on the new phone.

Any advice?

I'm trying to do the e-sim set up.

Any advice?

Re: NEW Public Mobile User

hTideGnow — Tue, 02 Sep 2025 02:15:12 GMT

hi @LaneyP are you activating eSIM?

did you check the SIM Manager and see if the PM sim is there and enabled? Try Reset Network Settings

if you need PM support to help, message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage