topic Re: Esim in Get Support

Esim

Ellie61 — Tue, 02 Sep 2025 00:39:29 GMT

I purchased a new phone and sim card. I'm an existing customer. The site said the esim downloaded. I didn't receive an email with a qr code.

Re: Esim

Ellie61 — Tue, 02 Sep 2025 00:41:41 GMT

The won't activate public mobile

Re: Esim

ORNGNBLK — Tue, 02 Sep 2025 00:47:59 GMT

@Ellie61 Check your phone settings, see if the PM eSIM is there and available to set as primary.

Re: Esim

BKNS27 — Tue, 02 Sep 2025 00:48:05 GMT

@Ellie61

Contact a CS_Agent to help you by typing in Submit a Ticket then Contact on the Chat icon for a agent to help you with the QR code.

Re: Esim

Dunkman — Tue, 02 Sep 2025 00:48:39 GMT

@Ellie61

If you are an existing customer already, you need to download the PM app on your new phone. Then login into your account. In the profile section, purchase eSIM and then eSIM should install on your new phone. If you already purchased the eSIM before, subsequent eSIM purchases should be free.

Re: Esim

hTideGnow — Tue, 02 Sep 2025 00:55:59 GMT

hi @Ellie61 you don't need the QR code, the app is supposed to install it for you. Check the Sim Manager or Settings ->Cellular screen, it might be there already and just need to be enabled