topic Re: eSIM change in Get Support

eSIM change

Kodyreid — Mon, 25 Aug 2025 00:59:35 GMT

Help changing numbers

Re: eSIM change

hTideGnow — Mon, 25 Aug 2025 01:06:04 GMT

do you want to change phone number or eSIM?

if you want to change phone number, simply login My Account, go to Profile and Change phone number there

if you want to change eSIM, login PM app from your phone, go to Account page and click Purchase sim card and choose eSIM

Re: eSIM change

Kodyreid — Mon, 25 Aug 2025 12:14:12 GMT

The problem is that I can’t access my account do to password and I can’t reset it do to my email password

Re: eSIM change

softech — Mon, 25 Aug 2025 12:16:34 GMT

@Kodyreid

you will have to have PM CS agent to help to sort out the account issue first.

I have escalated your ticket on behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM change

CSA_PM — Mon, 25 Aug 2025 12:26:12 GMT

Thank you for the escalation! The customer already has an open ticket, and it will be handled by an agent as soon as possible.

Re: eSIM change

Kodyreid — Mon, 01 Sep 2025 20:19:57 GMT

I need to contact a representative but not sure how

Re: eSIM change

Dunkman — Mon, 01 Sep 2025 20:27:47 GMT

@Kodyreid wrote:
I need to contact a representative but not sure how

@Kodyreid

Send a ticket via the chatbot to customer service agent (CSA) via link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work,

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CSA usually will take a few hours to respond. Check your private message inbox for response and continue with your interactions. Try to be as detailed in your messages since it take time for each back and forth interaction.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage