topic Re: number is not assigned in Get Support

number is not assigned

Samuelasgedom — Thu, 21 Aug 2025 20:35:04 GMT

my public mobile number is not working, saying as " the number is not assigned" how can I solve such problems

Re: number is not assigned

ORNGNBLK — Thu, 21 Aug 2025 20:54:21 GMT

@Samuelasgedom Are you an existing customer? Is this a new problem? More details please

Re: number is not assigned

BKNS27 — Thu, 21 Aug 2025 21:03:07 GMT

@Samuelasgedom

Did you stopped payment for longer than 90 days? If so, your account will be closed, SIM stop working and your number returned to the carrier you originally got the number from.
You can also call 1-855-4 PUBLIC from another phone and enter your number. If it is suspended then you need to make a manual payment to restore service. If the system can’t find your number then your accounts is closed.

If it is a Telus/Koodo/PM number. There is a chance an agent might retrieve it for you but no guarantee.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: number is not assigned

Samuelasgedom — Mon, 01 Sep 2025 17:38:50 GMT

thanks for responding, I am an existing member, recently , the payment is on time and current, but still I have the same problem, people cant call me, it gives them the number is not assigned, now almost feed-up with public mobile services. I cant be helped , or what could be the last solution?

Re: number is not assigned

Samuelasgedom — Mon, 01 Sep 2025 17:39:10 GMT

Re: number is not assigned

BKNS27 — Mon, 01 Sep 2025 19:11:14 GMT

@Samuelasgedom

Contact a CS_Agent to investigate your problem. It could be a problem with linking your email on your account with the number. An agent can find out.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437