topic Re: change subscription to $15 or $20 plan in Get Support

change subscription to $15 or $20 plan

HT1981 — Mon, 01 Sep 2025 18:43:23 GMT

I recently changed my subscription to $30 US&CA plan for a travel to US. but when I wanted to change it back to the $20 3G data plan, it's not available for me, can anyone tell me what's wrong with my account?

Re: change subscription to $15 or $20 plan

hTideGnow — Mon, 01 Sep 2025 18:47:04 GMT

sorry @HT1981 , you can only change to plans available on your My Account's Change Subscription page

it is generally harder to change to cheaper plans. $20 plan is pretty much a new activation only plan or only for those with $15 or $13

Re: change subscription to $15 or $20 plan

TheSterlinger — Mon, 01 Sep 2025 18:48:27 GMT

Nothing is wrong with your account.

Unfortunately, the $15 plan has been removed for plan changes. And the the $20 plan is only for new activations.

You'd have to stick to what you have now and keep checking your account to see if anything cheaper appears.

Re: change subscription to $15 or $20 plan

HT1981 — Mon, 01 Sep 2025 18:49:26 GMT

thanks, if this is public mobile policy, I'll definitely port out soon enough.

Re: change subscription to $15 or $20 plan

TheSterlinger — Mon, 01 Sep 2025 18:51:06 GMT

Yea, they've been pretty strict lately....

Re: change subscription to $15 or $20 plan

Dunkman — Mon, 01 Sep 2025 20:21:45 GMT

@HT1981 wrote:
thanks, if this is public mobile policy, I'll definitely port out soon enough.

@HT1981

Some PM customers will port to another company (ie. Lucky or Freedom) and then port back as a new PM customer. Then you can choose whatever plan is available to new customers. There is extra costs in doing this porting out/back in.

Re: change subscription to $15 or $20 plan

hTideGnow — Fri, 19 Sep 2025 14:48:36 GMT

HI @HT1981

they have a $18 1GB plan now!!

https://productioncommunity.publicmobile.ca/t5/Get-Support/New-plan-alert-for-Existing-subscribers/m-p/1369527

yes, it is not the $20 3GB you have, but you can consider changing to the $18 plan first, then you can upgrade to other plan, like the $23-3GB plan