topic Re: Failed Transfer to PM in Get Support

Failed Transfer to PM

MikeT — Tue, 04 Jan 2022 23:11:49 GMT

Good Morning,

I would appreciate some help from a PM employee to get my port for Fido complete. I sent a private message to
Mary_M two days ago to assist and it has not yet been read. Thank you.

Re: Failed Transfer to PM

CaNuCk07 — Thu, 10 Nov 2016 15:26:15 GMT

If you sent a prviate message looks like you're on the right track. Just make sure you included the re leavant info required to make sure you get sorted as quickly as possible.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Re: Failed Transfer to PM

ShawnC13 — Thu, 10 Nov 2016 15:26:35 GMT

@MikeT wrote:
Good Morning,

I would appreciate some help from a PM employee to get my port for Fido complete. I sent a private message to
Mary_M two days ago to assist and it has not yet been read. Thank you.

Morning Mike, I understand you are looking for a PM employee to respond. I just wanted to ask have you tried the port your self and you got an error? I came from Roger's/Fido last week with 2 lines and it went smoothly except for the Rogers line being active the next day still. Do you have any service on your PM sim?

Re: Failed Transfer to PM

MikeT — Thu, 10 Nov 2016 15:32:15 GMT

With PM sim I have data, can make calls and send texts but can't receive calla or text messages.

Re: Failed Transfer to PM

ShawnC13 — Thu, 10 Nov 2016 15:43:52 GMT

It sounds like you are with a bunch of people that are stuck in the middle of the porting process. The system is going down for mainenance and updates this weekend and will hopefully resolve these issues. I now it doesn't help you now and hoping your pm gets answered very soon.

Re: Failed Transfer to PM

MikeT — Thu, 10 Nov 2016 16:55:03 GMT

Heard from Mary and she's pushing through the transfer. Takes up to two hours. Thank you!

Re: Failed Transfer to PM

Rockdaddy22 — Thu, 10 Nov 2016 16:55:37 GMT

That's great news, she's one of the best 🙂