topic eSIM in Get Support

eSIM

Ash84 — Mon, 01 Sep 2025 16:36:20 GMT

I recieved an eSIM however the phone isn’t compatible. My public mobile account won’t let me proceed with activation of the physical sim I bought. How can I do this?

Re: eSIM

Dunkman — Mon, 01 Sep 2025 16:49:54 GMT

@Ash84

You will need help from customer service agent to help complete activation with physical SIM card.

I have escalated your post to CSA_PM. Should respond within 30 minutes.

Re: eSIM

Handy1 — Mon, 01 Sep 2025 16:50:34 GMT

No worries @Ash84 just get support to help you finish up the activation

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM

CSA_PM — Mon, 01 Sep 2025 17:05:59 GMT

Hello @ Ash84,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage