topic Re: Porting number from public mobile in Get Support

Porting number from public mobile

sy23 — Mon, 01 Sep 2025 15:02:42 GMT

Hello, my prepaid service has expired and I do not intend to continue using it. I would like to port my number to a new carrier, but I do not want to pay for another month of service that I will not use. Is there any way you can allow me to complete the porting process without making another payment? Please advise. Thank you.

Re: Porting number from public mobile

softech — Mon, 01 Sep 2025 05:26:15 GMT

Sorry @sy23 , account has to be active for the phone number to be ported. Unless you are porting to Telus or Koodo, there is no exception to the rule. So, you have to resume service before you can port out the phone number

Re: Porting number from public mobile

Armonation — Mon, 01 Sep 2025 07:00:35 GMT

@sy23 Like with any carrier a line must be in service and active. The reason why is because you need to respond the text message from the carrier to complete the port. My advise is, just find a plan that the cheapest, then make the service active again, and then port the number out. Your other carrier you are porting from will be terminated and you will not be charged for anything else, if you prepaid it.

Re: Porting number from public mobile

BKNS27 — Mon, 01 Sep 2025 07:49:59 GMT

@sy23

Best time to port out of PM is a day or 2 before your renewal date. There is no refund on unused days.

Re: Porting number from public mobile

hairbag1 — Mon, 01 Sep 2025 15:14:30 GMT

@sy23

you must have an active account in order to port your number away from Public Mobile. Best option is to pay for another 30 days; use Public Mobile for 3 weeks...then initiate the port away.

Re: Porting number from public mobile

Dunkman — Mon, 01 Sep 2025 15:29:55 GMT

@sy23

Just to add to what has been already mentioned. If you are porting to another Telus company (ie. Koodo, Telus itself), your PM account does not need to be active. To any other mobile company (Rogers, Fido, Bell, etc), your PM account needs to be active.