topic Re: Coverage in Get Support

Coverage

LM321 — Sun, 31 Aug 2025 20:52:35 GMT

I can't get data service in Shuniah Ontario Birch Beach Rd. My friend with Koodo which is the same service provider as Public Mobile Telus has service in Shuniah with 4G LTE and I don't. Thank you

Re: Coverage

Dunkman — Sun, 31 Aug 2025 20:58:32 GMT

@LM321

Which model phone are you using? Compared to your friend. If international phone or older phone, might have some issues with PM compatibility.

Might want to try a simple reboot of your phone. Next step would be a network reset of phone (note: this will erase any saved Wifi passwords).

Re: Coverage

Chalupa_Batman — Sun, 31 Aug 2025 21:21:17 GMT

Just to add on, might want to check your phone to see if its' compatible with Public Mobile. At the bottom of the page, place in your IMEI number to confirm.

https://www.publicmobile.ca/en/get-help/articles/volte

Re: Coverage

LM321 — Sun, 31 Aug 2025 21:44:08 GMT

Yes it is compatible to VoLTE

Re: Coverage

LM321 — Sun, 31 Aug 2025 21:47:16 GMT

I have a Samsung S22+ and I did reboot the phone no difference. Whne you look at the coverage map on Public the area is not covered but Koodo does have service and both use Telus towers.

Re: Coverage

Chalupa_Batman — Sun, 31 Aug 2025 21:49:59 GMT

@LM321 wrote:
Yes it is compatible to VoLTE

That is odd. You can create a ticket for them to investigate.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Coverage

LM321 — Sun, 31 Aug 2025 23:05:03 GMT

It's compatible and VoLTE. The real issue is why Koodo which is also towers from Telus like Public Mobile works

Re: Coverage

LM321 — Sun, 31 Aug 2025 23:07:10 GMT

I tried a reboot no difference. When you look at the coverage map Koodo verses Public Koodo covers the cottage area but Public is weak with the same towers

Re: Coverage

Armonation — Mon, 01 Sep 2025 07:03:03 GMT

@LM321 Does your plan service support 5G and 4G LTE or do you only have 4G service plan. If you do have 5G and 4G, try changing the networks from LTE (4G) to 5G. One thing I did notice, I have the 5G plan, certain areas 5G does not even get reception or data, by changing it from 5G to 4G vise versa seems to solve the issue.

Re: Coverage

hTideGnow — Mon, 01 Sep 2025 13:41:06 GMT

hi @LM321 S22 would work. And if your friend using Koodo with no trouble, you should get the same tower signal

did you try Reboot and Reset Network Settings? did you try your sim another phone, or. you can try on your friend's phone who is using Koodo