topic Re: Activation Failed in Get Support

Activation Failed

alexs20 — Tue, 04 Jan 2022 23:11:47 GMT

Tried to active sim card. It showed message - Activation Failed.

Sent message to moderators a few hours ago - No responce.

Tried to activate again - Invalid Sim number and email already in use.

Tried to log-in - doesnt let me.

So what the next step? Anyone can help me?

Re: Activation Failed

LEGO — Sat, 16 Jun 2018 02:50:16 GMT

@alexs20 Unfortunately you would have to wait until Moderators_Team respond in the morning.

Try to clear browser's cache, use different browser, use Private / Incognito mode, turn off ad blockers.

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

You will receive a response within an hour, if you are lucky OR it might take up to 48 hours, if your luck is run out!

Re: Activation Failed

alexs20 — Sat, 16 Jun 2018 02:56:05 GMT

Tried, tried everything, it simply doesnt work. After the "email in use" message even tred to make a password reset via "Forgot passfor" forms, but then it says that user does not exist. the system's responses are inconsistent and confusing.

Re: Activation Failed

MacMe — Sat, 16 Jun 2018 02:59:19 GMT

Did you try putting the SIM in your phone to see if it works? Maybe it already activated.

Re: Activation Failed

jp2 — Sat, 16 Jun 2018 03:51:52 GMT

@alexs20 wait a few hours before trying the activation again. Sometimes when the activation doesn't go through it still holds the sim number for an hour or 2. After waiting try the activation process again. As mentioned above clear history/cashe (I find using Google Chrome incognito mode works the best for activation) before attempting another activation.

If it still doesn't work you will just have to wait patiently for the mods response as mentioned above

Re: Activation Failed

will13am — Sat, 16 Jun 2018 03:50:38 GMT

@alexs20, when your get invalid SIM card, email already in use error, that means the activation failed but there was enough progress that you cannot try it again on your own. The only way forward is to contact the moderator team for help.

Re: Activation Failed

jp2 — Sat, 16 Jun 2018 03:55:02 GMT

@will13am wrote:
@alexs20, when your get invalid SIM card, email already in use error, that means the activation failed but there was enough progress that you cannot try it again on your own. The only way forward is to contact the moderator team for help.

Are you sure when I registered a couple months ago and it froze on the last step I was able to wait an hour or 2 then I stopped get the sim error and was able to register

Re: Activation Failed

alexs20 — Sat, 16 Jun 2018 13:22:32 GMT

Well, tried to activate this morning. Now it looks like everything is fine. Thanks to everybdy.

Re: Activation Failed

v1master — Sat, 23 Jun 2018 15:30:32 GMT

I need help also no service since I reactive my account.

.... whats worng with there the service

I will not blame , but I need answer

I paid already!!!!!

Re: Activation Failed

v1master — Sat, 23 Jun 2018 15:33:53 GMT

whats up with the customer service ... my god !!!!!!

im having a bad experience!!!!!

Re: Activation Failed

alexs20 — Sat, 23 Jun 2018 16:44:34 GMT

just curious, what exactly doesn't work?