topic Re: U.S.A. Canada temporary calling plan in Get Support

U.S.A. Canada temporary calling plan

Mauli — Mon, 01 Sep 2025 00:39:22 GMT

I am in the USA and need a 15 day temporary USA Canada calling plan. My plan only overs Canada and worldwide messaging. However, I have to make called from the USA to Canada and wonder if there are any special add-ons.

Re: U.S.A. Canada temporary calling plan

ORNGNBLK — Mon, 01 Sep 2025 00:27:29 GMT

@Mauli Login to your my account page and check out your subscription. From there, you can manage add-ons by purchasing any available. There should be a talk text option for you, similar to the below. Hope this helps

Re: U.S.A. Canada temporary calling plan

Chalupa_Batman — Mon, 01 Sep 2025 00:28:44 GMT

@Mauli wrote:
I am in the USA and need a 15 day temporary USA Canada calling plan. My plan only overs Canada and worldwide messaging. However, I have to make called from the USA to Canada and wonder if there are any special add-ons.

Yes, go onto WiFi, log into your account and you can purchase a 15 day US addon for $30 which will including calling texting and 3GB of data.

https://myaccount.publicmobile.ca/en/account/manage/shop/addons

Re: U.S.A. Canada temporary calling plan

hairbag1 — Mon, 01 Sep 2025 00:28:53 GMT

@Mauli

get to a wifi area, log in to your account and buy one of the 15 Day US Roaming add-ons starting at $15. You MUST have a cell that is VoLTE recognized by Public Mobile...otherwise your calls won't complete.

Re: U.S.A. Canada temporary calling plan

Mauli — Mon, 01 Sep 2025 19:34:50 GMT

Thank you for your suggestion. Everything is ok now. I have purchased the 15-day US rooming and talk add-on.

Re: U.S.A. Canada temporary calling plan

Mauli — Tue, 16 Sep 2025 16:50:58 GMT

I have another problem now. I purchased my first 15 days at the beginning of this month. Now I have to purchase another 15 days, but I received a message that the payment failed (see attachment). I have a valid credit card listed, and it worked fine 15 days ago. Do you have any suggestions on how to

resolve the payment issue?

Re: U.S.A. Canada temporary calling plan

Mauli — Tue, 16 Sep 2025 16:54:02 GMT

Re: U.S.A. Canada temporary calling plan

ORNGNBLK — Tue, 16 Sep 2025 17:09:14 GMT

@Mauli this screenshot suggests that you had $15 in available funds so that no further payment was/is required. Check your PM app to see if the addon is there. OR You can ask PM to check the account for you.   submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage