topic Re: eSIM activation in Get Support

eSIM activation

Ro_Bi — Mon, 01 Sep 2025 01:02:54 GMT

Hi,

i have not recieved the activation summary emails and also eSIM QR code.

In addition at the last stage "Step6 of 6: Activate": I get error "ESIM NOT INSTALLED" Something didn't go right while installing your eSIM. Click below and retry.

My phone is iphone 15 which support e-Sim.

Re: eSIM activation

RavingRaven — Sun, 31 Aug 2025 23:19:20 GMT

@Ro_Bi

This is a common issue with e-sim. You will probably need to activate with a physical sim card then decide whether to switch to e-sim. Contact customer support to check on your activation.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM activation

Ro_Bi — Sun, 31 Aug 2025 23:23:41 GMT

@RavingRaven Thanks for the reply. I have raised a ticket to Cs_Agent as per the link sent.

Re: eSIM activation

slusagm — Sun, 31 Aug 2025 23:27:10 GMT

You can also try reboot phone and relogin the app, some have success with that

And also check Sim card Manager screen to see if a Public Mobile sim is already installed, sometimes it is..it is installed but not enabled and you need to manually turn it on

Re: eSIM activation

Ro_Bi — Sun, 31 Aug 2025 23:38:04 GMT

@slusagm thanks, some how after reboot of phone it is sending the verification code to the new number which i donot see as it is not activated on phone yet

Re: eSIM activation

computergeek541 — Sun, 31 Aug 2025 23:39:39 GMT

Re: eSIM activation

Ro_Bi — Mon, 01 Sep 2025 10:40:49 GMT

Hi @computergeek541

i donot have access to above link. I get as "Access Denied"

Re: eSIM activation

computergeek541 — Mon, 01 Sep 2025 14:08:22 GMT

@Ro_Bi wrote:
Hi @computergeek541
i donot have access to above link. I get as "Access Denied"

The link is just a placeholder to indicate that duplicate content had been removed.