topic Re: Sim activation in Get Support

Sim activation

Hashirbaig — Sun, 31 Aug 2025 18:56:42 GMT

I was on a vacation for 4 months and just got back. My aacount got deactivated and now when I tried activating it’s not letting me use my previous number, I have a physical SIM card too. I already paid for the plan and now how do I get my number back? I haven’t yet picked a new number

Re: Sim activation

Dunkman — Sun, 31 Aug 2025 19:07:45 GMT

@Hashirbaig

Which carrier assigned you the original number? Public mobile? Or another carrier?

Usually when account gets closed permanently, the phone number goes back to original carrier.

Have you tried calling that number? Is it still available?

Re: Sim activation

slusagm — Sun, 31 Aug 2025 19:28:53 GMT

Since your account was recently deactivated, it is Possible PM still able to assign you back the number.

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Sim activation

Hashirbaig — Sun, 31 Aug 2025 20:03:21 GMT

The number was issued by telus

Re: Sim activation

BKNS27 — Sun, 31 Aug 2025 20:20:28 GMT

@Hashirbaig

If you stopped monthly payments while you are on vacation for 4 months. Your number was returned to Telus. The number will be put on pause for another 90 days before it will be released to anyone who wants it. You can probably get it back in another 2 months as long as no will take it before you.

In the future, just keep paying for your monthly payment if you want to keep the number.

Re: Sim activation

Dunkman — Sun, 31 Aug 2025 20:29:44 GMT

@Hashirbaig wrote:
The number was issued by telus

@Hashirbaig

If issued by Telus, Public mobile customer service agent may be able to help since PM does belong to Telus group of companies.If only 4 months ago, the number unlikely to be re-assigned already.

. Contact customer service agent as described earlier. You may need to activate with a temporary number and then get CSA to help. No guarantees, but you will need to ask CSA

Re: Sim activation

Hashirbaig — Sun, 31 Aug 2025 21:51:32 GMT

I have the SIM card with me. It shows SOS on my phone. It said the sim will be deactivated after 90 days but it’s not been 90 days after the last renewal. I should be have the number still to myself, idk why it’s not working pls check.

Re: Sim activation

Hashirbaig — Sun, 31 Aug 2025 21:57:12 GMT

Last payment I made was 3rd May, so billing period ended 3rd June, currently it’s 31st August so I shouldn’t lose the sim until 3rd September.