topic Re: PM Calls Breaking Up in Get Support

PM Calls Breaking Up

Jonathan51 — Sun, 31 Aug 2025 19:23:41 GMT

My partner and I both have PM accounts. We are now ready to leave PM because our calls often, nearly always break up. It seems that, when the Telus towers get overloaded, they prioritize regular Telus customers over PM subscribers, causing PM calls to fail. Is it possible that Telus is allowing this to happen so that PM customers will move to the more expensive Telus subscriptions? Possibly. Nonetheless, our PM cell service is unacceptable. We will have to make a change. hone

Don't try to tell me it's my phone. I use an iPhone 15 Pro.

Re: PM Calls Breaking Up

slusagm — Sun, 31 Aug 2025 19:34:34 GMT

There is no network priority here, it is just a myth

What phone you have? Could be an VoLTE issue. Maybe your phone not on PM whitelist

Re: PM Calls Breaking Up

Jonathan51 — Sun, 31 Aug 2025 19:44:44 GMT

How do you know that there is no network priority?

Re: PM Calls Breaking Up

Jonathan51 — Sun, 31 Aug 2025 19:50:24 GMT

What is a VoLTE issue? What is the PM whitelist? My phone is an iPhone 15 Pro.

Re: PM Calls Breaking Up

slusagm — Sun, 31 Aug 2025 20:02:42 GMT

IPhone 15 is on VoLTE whitelist and should work really well. Try reboot and reset network settings.

And ask PM to re-provision the sim and account . Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: PM Calls Breaking Up

BKNS27 — Sun, 31 Aug 2025 20:14:05 GMT

@Jonathan51

Check your iPhone 15 Pro settings to see if voice & data is on 5G Auto.

Re: PM Calls Breaking Up

Jonathan51 — Sun, 31 Aug 2025 20:21:24 GMT

It is.

Re: PM Calls Breaking Up

computergeek541 — Sun, 31 Aug 2025 20:23:05 GMT

Re: PM Calls Breaking Up

Dunkman — Sun, 31 Aug 2025 20:30:07 GMT

@Jonathan51

Might also want to check the nearest location of Telus cell tower. Your main location might be in a weaker area of coverage.

https://www.ertyu.org/steven_nikkel/cancellsites.html

Other troubleshooting advice:

Manually select 5G or LTE (instead of Auto). To see whether that makes a difference.

Re: PM Calls Breaking Up

RavingRaven — Sun, 31 Aug 2025 23:16:02 GMT

@Jonathan51

When did you last reboot your phone?

Have you tried toggling airplane mode on/off?

Clear your phone app's cache in your settings.