topic Re: Paying for a subscription in Get Support

Paying for a subscription

Gus65 — Sun, 31 Aug 2025 18:03:36 GMT

My cards were rejected. There was and remains no good reason given, much less understood by me, why.

Re: Paying for a subscription

hairbag1 — Sun, 31 Aug 2025 18:06:12 GMT

that's an all-too-common issue this weekend. Try dialing 611 to hear plan status and follow direction to pay with your on-file card.

Re: Paying for a subscription

Dunkman — Sun, 31 Aug 2025 18:07:39 GMT

@Gus65

Unfortunately, a few customers are still having issues with updating credit card information.

You can also try with PM app (with locator on). If via website, you can also try a different web browser, clear cache or incognito mode. Or try a different credit card (if available).

Here is some more information:

Log out of your account and relog in before updating your card
If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes.
Make sure that your credit card postal code matches your phone number's area code
As always, please be sure that you are inputting the correct card details

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

Re: Paying for a subscription

hairbag1 — Sun, 31 Aug 2025 18:15:20 GMT

@Gus65

alternatives...get to Shell gas, London Drugs or your local Mobile Klinik to get PM payment vouchers, then dial 611 to add 'em to your account.

You could also consider using on-line payment voucher service such as those provided by ...https://www.muskbird.com/mobile+recharge/public-mobile/