topic Payment in Get Support

Payment

EllieAnna — Sun, 31 Aug 2025 15:00:11 GMT

The option add funds with debit/credit card is not available for me

Re: Payment

hairbag1 — Sun, 31 Aug 2025 15:07:23 GMT

you could try dialing 611 from your cell to hear how to add $$ to your account using your on-file payment card. You'll need to know your Public Mobile pin number.

clipped from Help Files...

https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-make-a-payment-611-not-working/m-p/1312370#M903320

Re: Payment

Chalupa_Batman — Sun, 31 Aug 2025 15:07:37 GMT

@EllieAnna wrote:
The option add funds with debit/credit card is not available for me

Hello @EllieAnna

Here's the direct link.

https://myaccount.publicmobile.ca/en/account/payment/manage-card

"We accept credit cards (Visa, MasterCard, American Express), and debit cards (Visa, MasterCard), provided they have been issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S. Adding or updating your payment information will automatically enable your subscription."

Edit: The statement above is very outdated and hasn't been updated. They no longer take US credit cards.

Re: Payment

hTideGnow — Sun, 31 Aug 2025 15:23:36 GMT

hi @EllieAnna

to add funds, please use this link instead

https://myaccount.publicmobile.ca/en/account/payment/funds/card