topic Re: 6 digit code in Get Support

6 digit code

Becky8 — Sun, 31 Aug 2025 13:23:57 GMT

I am trying to confirm my identity to finish setting up my account but i am not getting a text msg and it is not giving me the option to get it another way.

I think I may have put in the wrong imei number

Help i need my phone

Re: 6 digit code

softech — Sun, 31 Aug 2025 13:31:41 GMT

@Becky8

Are you trying to port in your phone number

the number could have sent to the sim card of your old provider if the port is not completed

And with port, it is better to provide the old provider account number instead of IMEI

There is a number to call to talk to live support and you can update them with the account number. They can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But sometime this live support teams might say they can't help. In such case, you will have to engage support team by Community messaging here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: 6 digit code

ORNGNBLK — Sun, 31 Aug 2025 13:35:43 GMT

@Becky8 I have seen this happen if you are trying to setup using the web browser. You must use the PM App to fully complete the activation.

hope this helps