topic Re: Hi in Get Support

Hi

Primrose — Sun, 31 Aug 2025 12:35:34 GMT

I ordered a SIM card over a month ago.Still have not received so I bought one at a store and it is not working at all.I need my phone for medical purposes when I'm out.I've been with this company since day one.And I don't really want to leave but I need this problem resolved, please.I've submitted numerous tickets and i've gotten no answers

Re: Hi

softech — Sun, 31 Aug 2025 13:27:06 GMT

@Primrose what phone model do you have? Did you update the sim number on My Account?

I have escalated your ticket on behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Hi

hairbag1 — Sun, 31 Aug 2025 14:48:45 GMT

@Primrose
if you've been a customer for some time now...why do you need a new sim ? If you bought a new cellphone, just take the old sim outta the old phone and install it in new phone.

Re: Hi

Primrose — Sun, 31 Aug 2025 21:55:37 GMT

Hi, there.

You mentioned that I go to my account.Or when I press that I can't have no access so basically.What it says is go activate?So when I try to punch in the sim card number , it won't worknrdmnhoyInoetosstyosoetItIrtyooIdt

Re: Hi

CSA_PM — Mon, 01 Sep 2025 12:05:23 GMT

Hello @ Primrose,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Hi

Primrose — Mon, 01 Sep 2025 12:42:27 GMT

Hi, I am just at a standstill. Every time I go onto my account, he'll say, welcome back to activate, and I can't move any further. I'm with public mobile. I don't have a top model phone, but it's still nice. It's the Samson Galaxy, 2 or 3, so it's a little bit older. I just don't know what i'm gonna do

Re: Hi

hTideGnow — Mon, 01 Sep 2025 13:35:42 GMT

hi @Primrose which Galaxy 2 or 3? A12? A32? I hope it is not S2

PM support already trying to help, you just need to click this link and look for message from CS_agent:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Hi

computergeek541 — Mon, 01 Sep 2025 14:40:30 GMT

@hTideGnow wrote:
hi @Primrose which Galaxy 2 or 3? A12? A32? I hope it is not S2
PM support already trying to help, you just need to click this link and look for message from CS_agent:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

The message that Primrose has received won't be from CS_Agent. it's CSA_PM who has sent a message.