topic Re: mobile net work down in Get Support

mobile net work down

Jackpatterson — Sat, 30 Aug 2025 23:08:13 GMT

why cant i send texts or make calls?

Chalupa_Batman — Sat, 30 Aug 2025 23:09:56 GMT

@Jackpatterson wrote:
why cant i send texts or make calls?

Several reasons.

1. Is your account paid up in full? Dial 611 or log into your account to confirm.

2. You can do a network reset forcing your phone to connect to the PM network.

3. What phone are you using? Could be an older phone still using 3G and may not work anymore on the PM network. Check here. https://www.publicmobile.ca/en/get-help/articles/volte

RavingRaven — Sat, 30 Aug 2025 23:22:42 GMT

Does your data work? Do you see "Public Mobile" at the upper corner of your phone screen?

No 3G network would not affect text messaging. So I'm guessing #1 is the issue. Unless...

Try toggling airplane mode on/off to re-establish a network connection.

kirbyfanclub — Sun, 31 Aug 2025 00:09:57 GMT

I have had no service today as well - no bars or data. I think there are outages in Montreal (where I am)

Dunkman — Sun, 31 Aug 2025 00:18:37 GMT

@kirbyfanclub wrote:
I have had no service today as well - no bars or data. I think there are outages in Montreal (where I am)

Yes, according to Telus outage map, there were service issues in Montreal today.