topic Subscription not activated in Get Support

Subscription not activated

Mich789 — Sat, 30 Aug 2025 21:15:21 GMT

Hello,

I bought a subscription for $40 per month. My card was charged. I followed all of the instructions. Got the app, but when it comes to activating my account it doesn’t work. It says that my subscription is invalid. It also tells me to contact support. What do I do?

Re: Subscription not activated

softech — Sat, 30 Aug 2025 21:17:30 GMT

@Mich789

try this,

Click Logout on top left of the screen
Wait 5 mins for the system to configure on the back end.
Then log in again using the Email and Password.
The app will then sends a code to the Email again,. Enter the code
and you will see the prompt 'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM support. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Subscription not activated

Mich789 — Sat, 30 Aug 2025 21:18:44 GMT

I’ve already done this 5 times. I’ve also just contacted the cs agent so I will wait to hear back from them. Thanks!