topic Re: Account number in Get Support

Account number

Louise64 — Sat, 30 Aug 2025 20:00:10 GMT

what is my account number

Re: Account number

Chalupa_Batman — Sat, 30 Aug 2025 20:06:14 GMT

@Louise64 wrote:
what is my account number

Hello @Louise64

If you can log into your account, you can find it here.

https://myaccount.publicmobile.ca/en/account/my-profile

If you can't log into your account, reach out to a CS Agent for assistance.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Account number

slusagm — Sat, 30 Aug 2025 20:10:44 GMT

If you have trouble logging in, ask PM. but since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote