Reception

Hnausacaptive — Sat, 30 Aug 2025 19:21:24 GMT

Poor reception. Not able to access voice mail messages. Requires new eSIM when I reboot my phone.

Re: Reception

Chalupa_Batman — Sat, 30 Aug 2025 19:32:16 GMT

Something is off here @Hnausacaptive How do you have poor reception but your phone needs a new eSIM?

Sounds like you need to refresh your network settings and also have Public Mobile to reset their end as well.

Create a ticket for them to reset.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Also, depending on your phone, your phone may only be capable of 3G. 3G in your area may have been removed.

topic Reception in Get Support

Reception

Re: Reception