topic Re: I'm not receiving my OTP in Get Support

I'm not receiving my OTP

Marc_Ricci — Sat, 30 Aug 2025 17:20:31 GMT

Hello,

I'm not receiving my OTP. I am a brand new customer and just trying to log into my account for the first time. It says it is sending the code to my phone number but I dont recieved it, when I click resend code it just reloads the screen there is no option to send to email.

Thanks for your help.

Re: I'm not receiving my OTP

hairbag1 — Sat, 30 Aug 2025 17:42:02 GMT

@Marc_Ricci

it's a must that you activate your new account using the Public Mobile app.

If that doesn't apply, use this link to message Customer Support to get status of your activation...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437