topic Re: Advice in Get Support

Advice

messyhair17 — Sat, 30 Aug 2025 01:23:28 GMT

Has anyone had trouble switching to public mobile from Rogers? I am think of changing to public mobile but I don’t like change lol but I am tired of paying Rogers prices!
Is it easy to port your number over? Any advice appreciated. Thanks

Re: Advice

BKNS27 — Sat, 30 Aug 2025 01:23:44 GMT

@messyhair17

It is pretty easy as long as you double check…triple check numbers before going to the next step. I have issues with the small fonts on the PM app.

Here is the following steps:

The steps must be followed in exact order if you are porting your number over to PM:

Make sure your old SIM is active so DON’T CANCEL serviced with them.
Purchase a PM SIM from Amazon ($5) or Canadian Cell Supplies ($4) or pick one up from Telus/Koodo/Mobile Klinik store ($10.00) or eSIM from Public (ONLY if your phone is eSIM compatible so check).
Download the PM app on your phone to activate the SIM. There is an option to pick a new number or
Porting your old number = Use the old account number and not the IMEI to avoid issues. Complete to step 6. NOTE if your previous service is Koodo prepaid…you will need to pick a temporary number and contact the CS_Agent to complete the porting of your old number.
Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.
Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.
Power off the phone once porting is completed then switch to PM SIM and power on your phone.

Re: Advice

messyhair17 — Sat, 30 Aug 2025 01:24:04 GMT

Thank you so much!

Re: Advice

hairbag1 — Sat, 30 Aug 2025 01:27:54 GMT

@messyhair17

it's also an option to take a new number during activation process...then when your new account is running as expected then initiate transfer number from Rogers. Just don't cancel Rogers..once you've successfully ported to Public Mobile, you old account is automatically deactivated.