Please help

Scy1 — Sat, 30 Aug 2025 16:21:54 GMT

Hello

this evening I have subscribed for an account and contract however it fired error on the screen and said it had taken payment, however now I am unsure if the account and sim has fully configured or not?

what do I do next

Many thanks

Re: Please help

softech — Sat, 30 Aug 2025 10:59:01 GMT

@Scy1 did you use the PM. App to subscribe and did you get to Step 6 of the Subscription process?

Are you activating eSIM or Physical sim ? Did you test the sim card on the phone? Did you check your credir card online and ae is PM took the charge?

You can also ask PM support to confirm the subscription status. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Re: Please help in Get Support

Please help

Re: Please help