topic Mobile app in Get Support

Mobile app

Judithlove1989 — Fri, 29 Aug 2025 23:27:16 GMT

I can't access my account.

Please I need help

slusagm — Fri, 29 Aug 2025 23:34:56 GMT

Is that a password issue or app? Did you try using browser with incognito mode?

If it is about you have forgotten the login, also PM to help . Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

Judithlove1989 — Fri, 29 Aug 2025 23:49:46 GMT

I reset the password and now when I am connected I am redirected to the creation of a new account starting with the choice of a mobile plan