topic Re: Data in Get Support

Data

Sea-donkey1 — Sat, 30 Aug 2025 01:29:46 GMT

I have come home from vacation to find that I have no more data ,been away for 2 weeks the phone in airplane mode and only used resort Wi Fi never used all my data before any thought’s?

Re: Data

Chalupa_Batman — Fri, 29 Aug 2025 22:40:48 GMT

@Sea-donkey1 wrote:
I have come home from vacation to find that I have no more data ,been away for 2 weeks the phone in airplane mode and only used resort Wi Fi never used all my data before any thought’s?

Hey @Sea-donkey1

Might be a very easy fix. Go into your settings, find the network settings and reset them. Then reboot. This should resolve it. Also check the app to see how much data you have left to confirm.

Re: Data

Yummy — Fri, 29 Aug 2025 23:23:45 GMT

@Chalupa_Batman wrote:
@Sea-donkey1 wrote:
I have come home from vacation to find that I have no more data ,been away for 2 weeks the phone in airplane mode and only used resort Wi Fi never used all my data before any thought’s?
Hey @Sea-donkey1
Might be a very easy fix. Go into your settings, find the network settings and reset them. Then reboot. This should resolve it. Also check the app to see how much data you have left to confirm.

Why would anybody need to reset network setting if nobody fooled around with them?
If your home internet is suddenly not working, are you going to reset your modem/router/etc. (to get to factory default) or try to determine WHY it is not working?

I would suggest simple hard reboot (turn off, wait, turn on) as I guess very few people ever turn phones off.

Re: Data

Chalupa_Batman — Sat, 30 Aug 2025 13:54:36 GMT

@Yummy wrote:
@Chalupa_Batman wrote:
@Sea-donkey1 wrote:
I have come home from vacation to find that I have no more data ,been away for 2 weeks the phone in airplane mode and only used resort Wi Fi never used all my data before any thought’s?
Hey @Sea-donkey1
Might be a very easy fix. Go into your settings, find the network settings and reset them. Then reboot. This should resolve it. Also check the app to see how much data you have left to confirm.
Why would anybody need to reset network setting if nobody fooled around with them?
If your home internet is suddenly not working, are you going to reset your modem/router/etc. (to get to factory default) or try to determine WHY it is not working?
I would suggest simple hard reboot (turn off, wait, turn on) as I guess very few people ever turn phones off.

Because sometimes network settings can get screwed up for no reason whatsoever. I understand the OP only used WiFi while on their vacation, we don't know what other factors occured. While on the hotels WiFi network, was there a software or firmware update to their phone, did they download something that could have affected it, being on an open WiFi network without the use of a VPN can sometimes be unsafe and an open source for hackers. Doing a reset of the Network Settings is just one of many things to try to pinpoint the cause of the issues their having and may or may not work. But usually forcing the phone to reconnect itself to the network can resolve connections.