topic Re: Delete my card Information in Get Support

Delete my card Information

Susan26 — Fri, 29 Aug 2025 22:58:04 GMT

I couldn't get past the activation service and went to another provider. How do I stop them from taking monthly withdrawals?

Re: Delete my card Information

Chalupa_Batman — Fri, 29 Aug 2025 23:00:09 GMT

Hello @Susan26

Please reach out to a CS Agent.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Delete my card Information

Dunkman — Fri, 29 Aug 2025 23:00:42 GMT

@Susan26

You will need to contact customer service agent

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Expect 1-2 hour wait for response.