topic Bell number transferred to wrong device in Get Support

Bell number transferred to wrong device

JoePattern — Sat, 30 Aug 2025 01:28:32 GMT

When my phone didn’t activate, i checked my ipad and discovered that it had been activated instead. Submitted a ticket but I have no phone until this is resolved.

Re: Bell number transferred to wrong device

Chalupa_Batman — Fri, 29 Aug 2025 22:41:55 GMT

@JoePattern wrote:
When my phone didn’t activate, i checked my ipad and discovered that it had been activated instead. Submitted a ticket but I have no phone until this is resolved.

I am pretty confident you can't activate an iPad here as they don't offer it. If you've already submitted a ticket, just wait for them to reach out to you. Check here often.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Bell number transferred to wrong device

umnikke8 — Fri, 29 Aug 2025 22:55:08 GMT

Your account is tied to a SIM card. Did you put a Public SIM in your iPad, either physical or eSIM?

Re: Bell number transferred to wrong device

JoePattern — Fri, 29 Aug 2025 23:08:13 GMT

No. But I was using the Public app with both my phone and iPad, which may have confused them.