topic Re: Urgent help for missing account info in Get Support

Urgent help for missing account info

Angela_3004a — Sat, 30 Aug 2025 01:25:47 GMT

When account was initially setup it was connected to two phone numbers, now I only see one so I can't change any information on the second number this is urgent as it's my child's primary phone and they are going off to college in 2 days.

I have tried requesting login info for just that phone number and nothing happens

Re: Urgent help for missing account info

CSA_PM — Fri, 29 Aug 2025 21:27:08 GMT

Hi there! With Public Mobile you can have just one number per account. Was the second number ported over as well?

Re: Urgent help for missing account info

Angela_3004a — Fri, 29 Aug 2025 21:31:30 GMT

Thank you so much for replying - I set both up at the same time, the mobile (in store) person setup the account and it's under my email - just the one email. When I login I can only see my son's number, I need other kid's access. If I try to reset by entering their phone number I don't get anything.

Re: Urgent help for missing account info

BKNS27 — Fri, 29 Aug 2025 21:48:06 GMT

@Angela_3004a

PM doesn’t offer in person mobile service. The first number will be superseded by the second number because you can only have 1 account/1 email.
Check with your previous carrier to see if the first number was ported over to PM.

Re: Urgent help for missing account info

Angela_3004a — Fri, 29 Aug 2025 21:50:16 GMT

It's been literal years, it was ported because the billing changed and was the exact same as their sibling's plan

Re: Urgent help for missing account info

Angela_3004a — Fri, 29 Aug 2025 21:50:42 GMT

It wasn't done with PM directly for the setup, was 3rd party phone store

Re: Urgent help for missing account info

BKNS27 — Sat, 30 Aug 2025 01:16:49 GMT

@Angela_3004a

Yes, PM activation was done through London Drugs and Walmart staff but was stopped about 3-4 years ago.

My sister had her account/SIM activated at her local LD.