topic Re: Number porting did not work in Get Support

Number porting did not work

TimDoi0075 — Fri, 29 Aug 2025 20:39:43 GMT

Hello,

I recently transferred over to Public Mobile from virgin. I went through the onboarding process and got notified everything was successful. I got a text from virgin to allow the number to be ported to which I replied YES. However I cannot accept or make any calls or send \ receive text messages. It has been a few days and it's still not working.

Any help is greatly appreciated.

Re: Number porting did not work

BKNS27 — Fri, 29 Aug 2025 20:52:32 GMT

@TimDoi0075

Try a couple of things first.

Reset the Network Settings on your phone and reboot your phone.

If that didn’t work then contact a CS_Agent for them to investigate the problem.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number porting did not work

CSA_PM — Fri, 29 Aug 2025 21:21:21 GMT

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.