topic Re: How can I log into MyAccount? in Get Support

How can I log into MyAccount?

Claudia9 — Fri, 29 Aug 2025 01:20:22 GMT

I cannot log into my account.

I can access myCommunity account, but for MyAccount I no longer have access to the old email I used to set it

up years ago.

Re: How can I log into MyAccount?

Claudia9 — Fri, 29 Aug 2025 01:23:16 GMT

Also I have forgotten the password.

Re: How can I log into MyAccount?

BKNS27 — Fri, 29 Aug 2025 01:26:00 GMT

@Claudia9

You can still login to your non-inactive email. It is just the login ID as long as your password is correct. The 2FA code will be texted to your phone.

If you tried too many times. You will be locked out for 1 hour.

If you are still having issues login. Contact a CS_Agent by clicking on the Chat icon and type in Submit a Ticket then Contact.

Re: How can I log into MyAccount?

softech — Fri, 29 Aug 2025 02:45:18 GMT

@Claudia9

if you still cannot login, you won't be able to open a ticket using Chatbot. Please engage CS Agent to resolve the issue by messaging them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: How can I log into MyAccount?

CSA_PM — Fri, 29 Aug 2025 15:32:39 GMT

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.