topic account opening in Get Support

account opening

shamsi — Thu, 28 Aug 2025 23:59:02 GMT

How do I create an account for an existing public mobile number

Re: account opening

hairbag1 — Fri, 29 Aug 2025 00:06:34 GMT

@shamsi

if there's a Public Mobile account associated with that current number, you can't transfer it.

Re: account opening

Chalupa_Batman — Fri, 29 Aug 2025 00:08:05 GMT

@shamsi wrote:
How do I create an account for an existing public mobile number

Can you give us more details. I feel like we're missing something. What exactly are you trying to accomplish? Or what's the end result you want to happen?

Re: account opening

shamsi — Fri, 29 Aug 2025 00:11:17 GMT

the main thing is i have a public mobile i am not able to find my login email, no password nor my account number

Re: account opening

Chalupa_Batman — Fri, 29 Aug 2025 00:17:54 GMT

@shamsi wrote:
the main thing is i have a public mobile i am not able to find my login email, no password nor my account number

Oh, OK. Well try clicking on "Forgot Email Address" and follow the prompts. Then you can click on Forgot Password if you figure out the email address. IF that doesn't work, then you can contact a CS Agent to help reset things.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: account opening

CSA_PM — Fri, 29 Aug 2025 15:30:58 GMT

Hello @ shamsi,

I sent you a private message. You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage